Last Updated: January 1, 2025
At MyHospitalNow, your privacy is our priority. We are committed to protecting your personal information and ensuring the confidentiality of your medical data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have. It applies to all users of our platform — patients, doctors, hospitals, nurses, and visitors worldwide. By using MyHospitalNow, you agree to the practices described in this policy.
1. Who We Are
MyHospitalNow (www.myhospitalnow.com) is a global digital healthcare marketplace that connects patients with verified hospitals, specialist doctors, nurses, and healthcare products. Our platform enables appointment booking, online consultations, medical treatment cost estimates, medical tourism coordination, and access to a Q&A health forum. We operate across multiple countries and handle personal and medical data with the highest standards of care.
2. Information We Collect
We collect information in the following categories when you use MyHospitalNow:
- Personal Identification: Full name, email address, phone number, date of birth, gender, nationality, and country of residence — collected when you register or fill in any form on our platform.
- Medical & Health Information: Health conditions, medical history, treatment requirements, surgical needs, medications, diagnostic reports, and other health-related details you voluntarily share to receive quotes, book consultations, or coordinate care.
- Professional Information (Doctors & Hospitals): Medical license numbers, specialization details, clinic/hospital addresses, consultation fees, verified credentials, and working hours provided by registered healthcare providers.
- Appointment & Consultation Data: Records of appointments booked, online consultation sessions, treatment plans, and related communications through our platform.
- Payment Information: Transaction details processed through secure third-party payment gateways. We do not store full credit/debit card numbers on our servers.
- Usage & Technical Data: Pages visited, search queries (e.g., hospital or doctor searches), time on page, device type, browser type, operating system, and IP address — collected automatically to improve platform functionality.
- Communications: Messages sent through contact forms, Q&A forum posts, blog comments, support requests, and correspondence you share with us or through our platform.
- Medical Tourism Requests: Travel preferences, destination country, treatment timeline, and budget details provided when requesting medical tourism coordination services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To connect patients with appropriate hospitals, specialist doctors, and healthcare services based on their medical needs and location
- To provide personalized surgery cost estimates and treatment recommendations from partner hospitals
- To facilitate online consultations and appointment scheduling between patients and healthcare providers
- To coordinate medical tourism services, including hospital selection, travel planning, and treatment follow-up
- To verify the credentials and licenses of registered doctors, hospitals, and nurses listed on our platform
- To process payments and send transactional notifications (booking confirmations, appointment reminders)
- To provide customer support and respond to inquiries submitted through contact forms or support channels
- To operate and moderate the Q&A Forum and Blog to ensure quality health information
- To personalize your experience and remember your preferences across visits
- To send service updates, newsletters, and promotional content — only with your explicit consent, and you may unsubscribe at any time
- To comply with applicable laws and regulatory requirements in the countries we operate
- To detect and prevent fraud, unauthorized access, and misuse of our platform
- To analyze usage patterns and continuously improve platform features and user experience
4. How We Share Your Information
We do not sell your personal information to any third party. We share your data only in the following circumstances:
- With Healthcare Partners You Choose: When you request a consultation, book an appointment, or submit a treatment request, we share relevant medical and contact information with the specific hospital or doctor you select — only what is necessary to provide your care.
- With Medical Tourism Partners: When you opt for medical tourism services, your information is shared with destination hospitals and authorized coordination partners to plan your treatment and travel.
- With Service Providers: Trusted third-party vendors who assist our operations — including payment processors, cloud hosting providers, email delivery services, and analytics tools — operate under strict data processing agreements and may not use your data for their own purposes.
- For Legal Compliance: When required by law, court order, or a competent governmental authority in any jurisdiction where we operate.
- For Business Transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred with appropriate confidentiality protections in place.
- With Your Consent: For any other purpose with your explicit consent.
5. Medical Data & Special Category Information
Health and medical information is among the most sensitive data we handle. We treat it with the highest level of care:
- All medical data is encrypted in transit (TLS/SSL) and at rest using industry-standard encryption protocols
- Access is strictly limited to you and the healthcare providers you specifically authorize
- Medical data is never used for advertising, profiling, or any commercial purpose beyond your direct care coordination
- We process sensitive health data only with your explicit consent and in accordance with applicable healthcare data regulations (including GDPR, HIPAA principles, and local health data laws)
- You can withdraw consent for medical data processing at any time by contacting us — this will not affect data already lawfully processed
6. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience on MyHospitalNow. These include:
- Essential Cookies: Required for the platform to function — including login sessions, appointment flows, and security features
- Analytics Cookies: Help us understand how visitors use our site so we can improve it (e.g., Google Analytics — data is anonymized where possible)
- Preference Cookies: Remember your language, location, and other settings across visits
- Marketing Cookies: Used only with your explicit consent to show relevant healthcare content and promotions
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
7. Data Retention
We retain your personal data for as long as necessary to deliver our services, comply with legal obligations, and resolve any disputes. Specifically:
- Account data is kept for the duration of your active account plus a reasonable period after closure
- Medical records and consultation history are retained as required by applicable healthcare regulations in relevant jurisdictions
- Transaction records are kept for tax and accounting compliance periods
When data is no longer required, we securely delete or anonymize it. You may request deletion of your account and data at any time (subject to legal retention requirements).
8. Your Rights
Depending on your country of residence, you may have the following rights over your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten"), where legally permissible
- Portability: Receive your data in a structured, machine-readable format to transfer to another service
- Objection: Object to processing of your data for direct marketing or other specific purposes
- Restriction: Request that we limit how we process your data in certain circumstances
- Withdraw Consent: Withdraw consent at any time where our processing is based on your consent, without affecting past lawful processing
To exercise any of these rights, please email us at privacy@myhospitalnow.com or use our Contact Page. We will respond within 30 days.
9. International Data Transfers
As a global healthcare platform serving patients and providers across multiple countries, your data may be transferred to and processed in countries other than your home country. When we transfer data internationally, we implement appropriate safeguards — including standard contractual clauses approved by relevant data protection authorities and data processing agreements — to ensure your data is protected to an equivalent standard regardless of where it is processed.
10. Security
We implement robust technical and organizational security measures to protect your information, including:
- TLS/SSL encryption for all data transmitted between your browser and our servers
- Encryption of sensitive medical data stored on our systems
- Role-based access controls ensuring only authorized staff can access user data
- Regular security audits and vulnerability assessments
- Staff training on data protection and information security practices
While we take every reasonable precaution, no method of internet transmission is 100% secure. If you believe your account has been compromised, please contact us immediately at privacy@myhospitalnow.com.
11. Children's Privacy
MyHospitalNow is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian believes their child has provided us with personal information, please contact us and we will promptly delete it. Our platform includes a family/proxy booking feature that allows adults to manage healthcare for dependents — in such cases, the adult user is responsible for providing accurate information and obtaining appropriate consent.
12. Third-Party Links
Our platform may contain links to third-party websites, hospital portals, or external resources. This Privacy Policy applies only to MyHospitalNow. We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies before sharing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date, and — where appropriate — by email notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a privacy-related concern, please contact us through any of the following channels: