Ratings & Feedback System

Collect, manage, and showcase verified patient feedback to improve service quality and build an outstanding reputation on MyHospitalNow.

Ratings & Feedback System

Patient feedback is your most powerful growth tool. MyHospitalNow's Ratings and Feedback System gives hospitals, clinics, and doctors a structured mechanism to collect verified patient reviews, respond to feedback, and continuously improve care quality — while building a trusted public reputation.

  • Automated post-appointment feedback collection
  • Verified reviews from confirmed patients only
  • Multi-dimensional rating: care, communication, cleanliness
  • Public response tools to manage your reputation
  • Sentiment analysis and trend reporting
  • Feedback used to improve service quality continuously
Ratings & Feedback System

Key Features

Everything you need for ratings & feedback system, built into one seamless platform.

Multi-Dimensional Ratings

Patients rate care quality, doctor communication, wait times, cleanliness, and staff behaviour separately.

Verified Reviews Only

Only patients with confirmed appointments can leave reviews, preventing fake or competitor reviews.

Public Response Tools

Respond professionally to reviews to demonstrate accountability and care.

Sentiment Analysis

AI-powered sentiment scoring identifies recurring themes in patient feedback for strategic improvements.

Automated Collection

Feedback requests are sent automatically 24 hours after an appointment via SMS and email.

Review Moderation

Flag inappropriate or fraudulent reviews for review by our moderation team.

How It Works

Simple steps to get started and make the most of this service.

1
Enable Feedback Collection

Turn on automated feedback requests in your hospital or doctor dashboard.

2
Collect Verified Reviews

Post-appointment surveys are sent automatically to patients who completed their visit.

3
Receive & Analyse

View incoming reviews in your dashboard with sentiment scores and category breakdowns.

4
Respond Publicly

Craft and publish professional responses to both positive and critical reviews.

5
Improve & Monitor

Use monthly feedback reports to identify trends and drive service improvements.

Frequently Asked Questions

Find quick answers to common questions about ratings & feedback system.

No. Only patients who completed a verified appointment at the facility can leave a review, ensuring all feedback is authentic.

You can flag the review for moderation review. Our team evaluates flagged reviews against our guidelines and removes those that violate them.

Yes. You can respond publicly to all reviews. Professional responses to negative reviews often improve overall perception.

Overall ratings are a weighted average of all verified review dimensions. Recent reviews carry slightly more weight in the calculation.

Yes. Higher-rated providers appear more prominently in patient search results, directly improving visibility and bookings.

Start Collecting Patient Feedback

Every review makes you better. Build your reputation systematically with verified patient feedback.

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