At Al Rafi Eye Clinic and Medical Center, we are committed to providing high-quality, compassionate healthcare with a special focus on eye care services. Our mission is to deliver advanced medical and surgical eye treatments using state-of-the-art technology and a patient-centered approach.

Our clinic is led by a team of experienced ophthalmologists, optometrists, and healthcare professionals dedicated to improving and preserving your vision. We also offer general medical services to address a wide range of healthcare needs under one roof.

1. Cataract Treatment and Surgery - Diagnosis and surgical removal of cataracts.

2. Glaucoma Management - Treatment for increased intraocular pressure to prevent vision loss.

3. Corneal Diseases - Management of conditions like keratitis and corneal transplants.

4. Retinal Disorders - Treatment for retinal detachment, macular degeneration, and diabetic retinopathy.

5. Pediatric Ophthalmology - Specialized care for children's eye conditions, such as strabismus.

6. Refractive Surgery - Procedures like LASIK to correct vision issues such as myopia or hyperopia.

7. Ocular Trauma Care - Emergency care for injuries to the eye or surrounding tissues.

8. Optic Nerve Disorders - Diagnosis and treatment of conditions affecting the optic nerve.

9. Cosmetic Eye Procedures - Eyelid surgery or other aesthetic treatments.

1. Patient Satisfaction:

   • A study at Saint John Gaza Eye Clinic identified five dimensions influencing satisfaction: access to care, physical environment, patient expectations, waiting time, and information/interaction. Overall satisfaction was 63.9%, with the highest satisfaction for patient expectations (68.1%) and the lowest for waiting time (58.5%).

   • In Saudi Arabia, 75% of patients in ophthalmology clinics expressed satisfaction, citing professionalism, comprehensive exams, and education about their conditions as key factors.

2. Accessibility and Infrastructure:

   • A study in Oman found that most health institutions had adequate space for primary eye care but highlighted gaps in resources like properly functioning torches and ophthalmoscopes.

   • Accessibility issues, such as difficulty in getting appointments and long waiting times, were common concerns across multiple studies.

3. Cleanliness and Facilities:

   • Patients at Sadguru Netra Chikitsalaya in India reported dissatisfaction with cleanliness and insufficient toilet facilities but appreciated child-friendly amenities.

4. Professionalism and Communication:

   • Respectful treatment by doctors and effective communication were consistently rated highly by patients across various studies.

5. Recommendations for Improvement:

   • Reducing waiting times, improving physical environments, enhancing communication between healthcare providers and patients, and ensuring adequate resources are critical steps to improve service quality

Vision

1. Sharif Eye Centers: "Your Sight .. Our Vision" – Aims to help people improve their vision and reduce dependency on glasses or contact lenses by providing exceptional medical care in vision correction alongside first-rate service.

2. King Khaled Eye Specialist Hospital (KKESH): To be the center of excellence for tertiary eye care in Saudi Arabia and beyond, improving eye care through education, research, and community outreach.

Mission

1. Sharif Eye Centers: Dedicated to providing the best available medical care in vision correction with a focus on high-quality service and patient satisfaction.

2. KKESH: Committed to delivering comprehensive tertiary eye care, educating healthcare professionals and the public, conducting ophthalmic research, and enhancing community awareness about eye diseases

• Recognized for Excellence in Community Eye Care (2023): Honored for providing accessible and affordable eye care services to underserved populations.

• Best Patient-Centered Eye Clinic Award – Regional Health Summit (2022): Acknowledged for our commitment to personalized care and patient satisfaction.

• Outstanding Clinical Hygiene and Safety Standards (2021): Awarded by local health authorities for maintaining international-quality sterilization and infection control measures.

• Top Rated Eye Care Facility on Google Reviews: Proudly rated highly by patients for professionalism, care, and service quality