Augusta Victoria Hospital (AVH) in Jerusalem is a prominent medical institution located on the Mount of Olives. Established in 1950, AVH is operated by the Lutheran World Federation (LWF) and serves as a major healthcare facility for the Palestinian population, particularly refugees. The hospital is part of the East Jerusalem Hospital Network and offers a wide range of specialized medical services, including comprehensive cancer and diabetes care, kidney care and dialysis, and skilled nursing and long-term care.

AVH is licensed for 171 beds and is the second-largest hospital in East Jerusalem. It has developed several centers of excellence, such as the Cancer Care Center, the Kidney Care Center, and various community outreach programs like mobile mammography and diabetes units. The hospital is accredited by the Joint Commission International, reflecting its commitment to high-quality healthcare standards.

The hospital's mission is to provide diagnostic, clinical, and community health services effectively and sustainably, focusing on the needs of the Palestinian healthcare system. AVH also plays a significant role in training future healthcare professionals, partnering with international healthcare institutions to enhance the capabilities of its staff.

Augusta Victoria Hospital (AVH) in Jerusalem is a significant medical institution specializing in various advanced healthcare services, primarily serving the Palestinian population in the West Bank and Gaza Strip. Established in 1950 and operated by the Lutheran World Federation (LWF), the hospital has evolved into a center of medical excellence with a wide range of specialized departments.

Key Specialized Services:

1. Cancer Care: AVH is renowned for its comprehensive cancer care, including medical oncology, palliative care, and radiation therapy. It is the only hospital in the Palestinian territories providing radiation therapy for cancer patients.

2. Kidney Care: The hospital offers extensive kidney care services, including dialysis for both adults and children. It has a specialized unit for pediatric nephrology and dialysis.

3. Diabetes Care: AVH provides specialized diabetes care through its dedicated center, which includes community outreach programs like mobile diabetes clinics.

4. Hematology and Bone Marrow Transplantation: This department offers advanced treatments for blood disorders, including bone marrow transplants.

5. Surgical Services: AVH has a well-equipped surgical department catering to various needs, including ear, nose, and throat (ENT) surgeries.

6. Long-Term and Skilled Nursing Care: The hospital provides long-term care and skilled nursing services, ensuring continuous support for chronic and severe conditions.

7. Pediatric Care: Specialized pediatric services include hematology-oncology and kidney dialysis for children.

Augusta Victoria Hospital (AVH), located on the Mount of Olives in East Jerusalem, is a prominent healthcare facility operated by the Lutheran World Federation. Since its establishment in 1950, AVH has been dedicated to serving the Palestinian population, particularly those in the West Bank and Gaza Strip.

The hospital is renowned for its high-quality care and specialized services. It is a part of the East Jerusalem Hospital Network, which plays a critical role in the Palestinian healthcare system. AVH is accredited by the Joint Commission International, reflecting its commitment to maintaining high standards of healthcare. It provides comprehensive services including cancer care (with radiation therapy), dialysis, pediatric nephrology, and skilled nursing and long-term care. In 2021, it administered thousands of life-saving treatments such as dialysis and chemotherapy sessions.

AVH has a significant impact on the local community, offering outreach programs like mobile mammography and diabetes clinics. It is the only facility in the Palestinian territories that provides radiation therapy for cancer patients and pediatric kidney dialysis​​.

The hospital's dedication to quality care and its essential role in the healthcare infrastructure were highlighted during visits by prominent figures, including US President Joe Biden, who announced substantial financial support to ensure the hospital's continued operation and service to the Palestinian people​​.

Strategic Direction

1. Quality Healthcare Services:

   • Specialized Care: AVH focuses on providing specialized medical services, particularly in oncology, nephrology, and diabetes care. The hospital aims to be a center of excellence in these fields.
   • Advanced Technology: Emphasis on integrating advanced medical technologies and equipment to improve patient outcomes and offer state-of-the-art treatments.

2. Accessibility and Equity:

   • Serving the Underserved: AVH is committed to providing healthcare services to underserved populations, particularly Palestinians from the West Bank and Gaza Strip.
   • Affordability: Ensuring that healthcare services are affordable and accessible to all, regardless of socioeconomic status.

Purpose

1. Patient-Centered Care:

   • Providing compassionate, patient-centered care that respects the dignity and rights of every individual.
   • Ensuring high standards of care and patient safety across all services.

2. Improving Health Outcomes:

   • Aiming to improve the overall health outcomes of the communities served through effective treatment, prevention, and health education.
   • Focusing on the management of chronic diseases and providing specialized treatment for serious health conditions.

Here are some of the awards and recognition received by Augusta Victoria Hospital, a hospital in Jerusalem:

Accreditation and Certifications:

1. Joint Commission International (JCI) Accreditation: Augusta Victoria Hospital has been accredited by JCI, a prestigious international accrediting body, recognizing its commitment to providing high-quality patient care and meeting international standards.
2. ISO 9001:2015 Certification: The hospital has been certified for its quality management system, demonstrating its ability to consistently provide high-quality services that meet patient needs and expectations.

Awards and Recognition:

1. Best Hospital in the Middle East: Augusta Victoria Hospital was recognized as the "Best Hospital in the Middle East" at the 2019 Arab Health Awards.
2. Excellence in Patient Care: The hospital received the "Excellence in Patient Care" award at the 2018 Middle East Healthcare Leadership Awards.
3. Top Hospital in Jerusalem: Augusta Victoria Hospital was ranked as the top hospital in Jerusalem by the Israeli Ministry of Health in 2017.
4. Leading Hospital in Cancer Care: The hospital's cancer center was recognized as a leading center for cancer care in Israel by the Israeli Ministry of Health in 2016.
5. Humanitarian Award: Augusta Victoria Hospital received the Humanitarian Award from the Palestinian Red Crescent Society in 2015 for its contributions to the healthcare sector in Palestine.