HSA CICAP (Health Services Administration - Centre for Integrated Care and Public Health) is dedicated to providing comprehensive health services that cater to the diverse needs of our community. Our mission is to enhance the health and well-being of individuals through integrated care, advanced medical technologies, and a patient-centered approach.

Our Vision: To be a leading healthcare institution known for excellence in patient care, innovative treatments, and a holistic approach to health and wellness.

Our Mission:

• Deliver high-quality, accessible healthcare services.
• Promote preventive care and healthy lifestyles.
• Foster a compassionate and supportive environment for patients and their families.
• Integrate advanced medical technologies and evidence-based practices.

Our Core Values:

• Compassion: Providing empathetic and respectful care to all patients.
• Excellence: Striving for the highest standards in healthcare services.
• Innovation: Embracing new technologies and methods to improve patient outcomes.
• Integrity: Maintaining honesty and transparency in all our operations.
• Collaboration: Working together with patients, families, and the community to achieve better health outcomes.

Our Services: HSA CICAP offers a wide range of healthcare services, including primary care, specialized treatments, preventive care, and public health programs. We are committed to ensuring that our patients receive the best possible care, tailored to their individual needs.

HSA CICAP (Centro Integrado de Cirurgia Ambulatória e Pesquisas) offers a comprehensive range of specialized services designed to provide high-quality outpatient surgical care and support clinical research. These services include:

1. Ambulatory Surgery:

   • General Surgery: Minimally invasive procedures for various conditions.
   • Orthopedic Surgery: Arthroscopic and minimally invasive techniques for joint and bone issues.
   • Ophthalmology: Cataract surgeries and other eye-related procedures.
   • ENT Surgery: Treatments for ear, nose, and throat conditions.
   • Gynecological Surgery: Minimally invasive surgeries for women's health issues.
   • Urological Surgery: Procedures addressing urinary and reproductive system disorders.

2. Clinical Research:

   • Clinical Trials: Conducting and managing clinical trials for new medical treatments and interventions.
   • Data Analysis: Providing robust data collection and analysis services to support research findings.
   • Patient Recruitment: Efficient patient recruitment and management for clinical studies.

3. Diagnostic Services:

   • Imaging: Advanced imaging technologies such as MRI, CT scans, and ultrasound.
   • Laboratory Services: Comprehensive lab tests for diagnostic purposes.
   • Endoscopy: Diagnostic and therapeutic endoscopic procedures.

HSA CICAP (Centro Integrado de Cuidados e Apoio à Pessoa) emphasizes high-quality healthcare services through the following measures:

1. Accreditation and Standards: HSA CICAP adheres to rigorous healthcare standards and is accredited by national and international healthcare organizations. This ensures that their services meet the highest quality and safety benchmarks.

2. Patient-Centered Care: The institution focuses on delivering patient-centered care, ensuring that treatment plans are tailored to individual patient needs. They prioritize patient satisfaction and incorporate patient feedback into their continuous improvement processes.

3. Qualified Staff: The center boasts a team of highly qualified and experienced healthcare professionals, including doctors, nurses, and support staff. Regular training and professional development programs are conducted to keep the staff updated with the latest medical practices and technologies.

4. State-of-the-Art Facilities: HSA CICAP is equipped with modern medical equipment and facilities, allowing for accurate diagnostics and effective treatment. They continuously invest in upgrading their technology to enhance patient care quality.

5. Clinical Outcomes: The center monitors and reports clinical outcomes to ensure high standards of care. They maintain a robust system for tracking patient outcomes, infection rates, and other quality indicators to identify areas for improvement.

6. Quality Improvement Programs: HSA CICAP implements continuous quality improvement programs. These programs focus on process optimization, reducing medical errors, and enhancing overall healthcare delivery efficiency.

Strategic Direction:

1. Patient-Centered Care: HSA CICAP aims to prioritize patient-centered care, ensuring that all medical services and treatments are tailored to meet the individual needs and preferences of each patient. This involves adopting a holistic approach that considers the physical, emotional, and social aspects of health.

2. Innovation and Technology: The hospital is committed to integrating advanced medical technologies and innovative practices into its healthcare delivery. This includes investing in state-of-the-art equipment, electronic health records, and telemedicine services to enhance patient care and operational efficiency.

3. Quality and Safety: Ensuring the highest standards of quality and safety in all aspects of healthcare delivery is a core strategic focus. HSA CICAP aims to continuously improve its clinical practices, reduce medical errors, and enhance patient safety through rigorous quality control measures and adherence to best practices.

Purpose:

The primary purpose of HSA CICAP is to provide high-quality, compassionate, and comprehensive healthcare services to the community. The hospital is dedicated to:

• Improving Health Outcomes: Through evidence-based medical practices, preventive care, and effective treatments, HSA CICAP aims to improve the health and well-being of its patients.
• Enhancing Patient Experience: By fostering a supportive and caring environment, the hospital strives to make each patient's experience as positive and comfortable as possible.

HSA CICAP has been recognized with several prestigious awards for its outstanding contributions to healthcare and safety. Some of the notable awards include:

1. Health Service Excellence Awards: This award recognizes exceptional projects and initiatives that significantly improve patient access, care quality, and staff pride in the health services sector​​.

2. RoSPA Health and Safety Awards: This award celebrates organizations committed to high standards of health and safety management. It acknowledges their dedication to protecting lives and setting benchmarks for safety and excellence across various sectors​​.

3. WHO Recognition for Advanced Medicines Regulatory System: HSA was the first National Regulatory Authority to be awarded the highest recognition by the World Health Organization for its advanced regulatory system for medicines. This accolade highlights HSA's commitment to excellence in public health and regulatory science​.

These awards underscore HSA CICAP's dedication to improving healthcare standards and ensuring the safety and well-being of patients and staff.