The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services.

The system strives to become as good at preventing disease as it is at treating it. 

Highlights
The system’s more than 600 doctors, 1,700 nurses and nearly 9,000 employees go to work each day with a mission of service, to their patients and to the community.

As Cuyahoga County’s safety-net health system, MetroHealth plays an essential role in the region, caring for anyone and everyone, regardless of an ability to pay.

Founded in 1837, MetroHealth operates four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The system serves more than 300,000 patients, two-thirds of whom are uninsured or covered by Medicare or Medicaid.

Leader in Care
MetroHealth is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center.  

As an academic medical center, MetroHealth is committed to research and to teaching and training tomorrow’s caregivers. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Its main campus hospital houses the Cleveland Metropolitan School District’s Lincoln-West School of Science & Health, the only high school in America located inside a hospital.

Our Emergency Room has access to many specialists, including:

• Orthopedic surgeons
• Cardiologists
• Neurologists
• Pulmonary critical care specialists
• Trauma surgeons
• Burn-care experts
• Obstetricians
• Critical care medicine experts
• Ophthalmologists
• Facial surgeons
• Psychiatrists
• SANE specialists

1. Clinical Expertise: The emergency room at the Main Campus Medical Center is staffed by a team of highly skilled healthcare professionals, including emergency physicians, nurses, and support staff trained to handle a wide range of medical emergencies.

2. Timely Care: The emergency room prioritizes timely care for patients, ensuring that those with urgent medical needs receive prompt evaluation and treatment. Patients are triaged upon arrival to determine the severity of their condition and receive appropriate care based on the urgency of their situation.

3. Advanced Technology: The emergency room is equipped with state-of-the-art medical equipment and technology to support the diagnosis and treatment of various medical conditions. This may include diagnostic imaging equipment, laboratory testing capabilities, and life-saving interventions such as defibrillators and ventilators.

4. Patient Safety: Patient safety is a top priority in the emergency room. Stringent safety protocols and procedures are in place to prevent medical errors, reduce the risk of infections, and ensure a safe environment for patients and staff.

5. Compassionate Care: The healthcare team in the emergency room provides compassionate care to patients and their families during times of crisis. They communicate openly and respectfully, addressing patients' concerns and providing support throughout their emergency department visit.

6. Continual Improvement: The Main Campus Medical Center's emergency room is committed to ongoing quality improvement initiatives. Feedback from patients and staff is used to identify areas for enhancement and implement changes to improve the overall quality of care provided.

Mission - 
Dedicated to Hope, Health, and Humanity
The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services.

The system strives to become as good at preventing disease as it is at treating it. 

Vision - 

MetroHealth will be the most admired public health system in the nation, renowned for our innovation, outcomes, service and financial strength.

Our Values
Service to Others
Teamwork
Accountability
Respect
Inclusion, Diversity and Racial Equity
Quest for Excellence

1. Emergency Care Excellence Award: Recognized for demonstrating outstanding performance in providing emergency medical care, including short wait times, efficient triage processes, and high patient satisfaction scores.

2. Patient Safety Achievement Award: Acknowledged for implementing effective safety protocols and practices in the emergency department, resulting in low rates of medical errors, adverse events, and hospital-acquired infections.

3. Community Service Award: Honored for making significant contributions to the local community through initiatives such as community outreach programs, disaster preparedness training, and public health education campaigns.

4. Best Emergency Department Designation: Received recognition as one of the top emergency departments in the region for its efficient layout, patient-friendly design, and innovative use of technology to streamline care delivery and enhance the patient experience.

5. Innovation in Emergency Medicine Award: Celebrated for leveraging innovative technologies, practices, and processes to improve patient outcomes, enhance operational efficiency, and advance the field of emergency medicine.

6. Excellence in Patient Experience Award: Recognized for delivering exceptional patient-centered care in the emergency department, as evidenced by high patient satisfaction scores and positive feedback from patients and their families.

7. Emergency Preparedness Achievement Award: Acknowledged for demonstrating excellence in emergency preparedness and response capabilities, ensuring readiness to effectively manage mass casualty incidents, natural disasters, and other emergencies.