SUCH - Common Use Service of Hospitals

Specialization: Diagnostics

General Surgery General physician

Visit us at:
Rua dos Ratinhos, 28, 1170-238 Lisboa, Portugal, ,
Lisbon, Lisbon District , Portugal

Accreditation : JCI Accredited

Doctors : 374
Beds : 122
Phone: 21923400
Fax : +35121923400
Languages: Portuguese

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Hospital Beds & Infrastructure


The testimonials for SUCH - Common Use Service of Hospitals highlight various aspects of patient and staff experiences. Feedback mechanisms implemented by hospitals typically involve voluntary registration through available channels at customer service desks, as well as online platforms such as hospital websites and social media networks. These platforms gather both positive and negative feedback, which is used to drive improvements in hospital services.

Positive feedback often focuses on the professionalism and courtesy of the staff, the cleanliness of the facilities, and the efficiency of service delivery. Patients have commended the hospitals for their prompt responses to feedback and for implementing changes that enhance patient comfort and care quality, such as adjusting meal temperatures, reducing waiting times, and improving administrative processes.

Negative feedback, on the other hand, tends to address issues such as long waiting times, the physical environment of the hospital, and specific incidents related to staff interactions. Hospitals use this feedback to identify areas for improvement and to develop action plans aimed at addressing these concerns.

Hospitals under SUCH have shown a commitment to promoting a non-punitive culture where staff are encouraged to engage in continuous improvement based on patient feedback. Training and educational campaigns are also provided to staff to ensure they are equipped with the necessary skills to handle patient interactions effectively.


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