Introduction: The Unidade Local de Saúde do Alto Minho (ULSAM) is a local health unit that encompasses several healthcare facilities, including the Santa Luzia Hospital. Located in Viana do Castelo, Portugal, Santa Luzia Hospital is a key part of the ULSAM network, providing comprehensive medical services to the population of the Alto Minho region.

Mission: The mission of ULSAM - Santa Luzia Hospital is to deliver high-quality healthcare services that meet the needs of the community. The hospital is committed to providing patient-centered care, ensuring safety, effectiveness, and efficiency in all medical interventions.

Vision: Santa Luzia Hospital aims to be recognized as a leading healthcare provider in the region, known for its excellence in clinical care, innovation, and patient satisfaction. The hospital strives to continuously improve its services and infrastructure to better serve its patients and adapt to the evolving healthcare landscape.

Values:

• Compassion: Providing empathetic and compassionate care to all patients.
• Integrity: Upholding the highest standards of honesty and ethical behavior.
• Collaboration: Working together with healthcare professionals, patients, and the community to achieve the best health outcomes.
• Innovation: Embracing new technologies and practices to enhance healthcare delivery.
• Excellence: Pursuing excellence in all aspects of healthcare provision.

Santa Luzia Hospital, part of the Local Health Unit of Alto Minho (ULSAM), offers a wide range of specialized services. Here are some key services provided:

1. Emergency Services: The hospital has a well-equipped emergency department providing urgent care for various medical conditions.

2. Surgery: Santa Luzia Hospital offers various surgical specialties, including general surgery, orthopedic surgery, and minimally invasive procedures.

3. Cardiology: Comprehensive cardiology services, including diagnostics, treatment, and rehabilitation for heart-related conditions.

4. Oncology: Specialized oncology services for the diagnosis and treatment of cancer, including chemotherapy and radiation therapy.

5. Pediatrics: Pediatric care services catering to the medical needs of infants, children, and adolescents.

6. Maternity Services: Comprehensive maternity care including prenatal, childbirth, and postnatal services.

7. Internal Medicine: Broad range of internal medicine services addressing various chronic and acute conditions.

8. Neurology: Neurological services for diagnosing and treating disorders related to the nervous system.

9. Orthopedics: Orthopedic services for the treatment of musculoskeletal issues, including fractures, joint replacements, and sports injuries.

10. Radiology: Advanced imaging services such as X-rays, CT scans, MRI, and ultrasound for diagnostic purposes.

11. Gastroenterology: Services for diagnosing and treating digestive system disorders, including endoscopy and colonoscopy.

ULSAM (Unidade Local de Saúde do Alto Minho) - Santa Luzia Hospital is known for its commitment to providing high-quality healthcare services. Here are some key aspects of its quality:

1. Accreditations and Certifications: Santa Luzia Hospital has received various accreditations and certifications that attest to its adherence to high standards of healthcare delivery. These include ISO certifications and accreditation from national health authorities.

2. Patient Safety and Care: The hospital places a strong emphasis on patient safety and quality care. It has implemented numerous protocols and best practices to ensure the safety of its patients, including rigorous hygiene standards, regular staff training, and the use of advanced medical technology.

3. Specialized Services: Santa Luzia Hospital offers a wide range of specialized services, including cardiology, oncology, orthopedics, and neurology. The presence of specialized departments and highly trained medical professionals contributes significantly to the overall quality of care.

4. Patient Feedback and Testimonials: The hospital actively seeks feedback from patients to continuously improve its services. Positive testimonials and high patient satisfaction scores are indicative of the hospital’s quality.

5. Quality Improvement Programs: ULSAM - Santa Luzia Hospital is involved in ongoing quality improvement programs. These programs focus on various aspects of healthcare delivery, including clinical outcomes, patient experience, and operational efficiency.

6. Technology and Equipment: The hospital is equipped with state-of-the-art medical equipment and technology. This ensures accurate diagnoses, effective treatments, and overall better healthcare outcomes.

Strategic Direction: ULSAM - Santa Luzia Hospital aims to provide high-quality healthcare services by focusing on patient-centered care, continuous improvement, and innovation. The hospital's strategic direction includes enhancing healthcare delivery through the adoption of advanced medical technologies, fostering a culture of safety and excellence, and promoting interdisciplinary collaboration among healthcare professionals.

Purpose: The primary purpose of Santa Luzia Hospital is to ensure the well-being and health of its patients by delivering comprehensive medical services. The hospital is dedicated to offering accessible, efficient, and effective healthcare, emphasizing preventive care, timely diagnosis, and effective treatment plans. Santa Luzia Hospital is committed to improving the overall health outcomes of the community it serves by providing compassionate care and support to patients and their families.

Key Strategic Goals:

1. Patient-Centered Care: Prioritize the needs and preferences of patients in all aspects of healthcare delivery.
2. Quality and Safety: Implement best practices to maintain the highest standards of quality and safety in medical care.
3. Innovation: Integrate cutting-edge medical technologies and research to enhance treatment options and healthcare services.
4. Collaboration: Foster teamwork and collaboration among healthcare providers to improve patient outcomes.
5. Community Engagement: Engage with the local community to address health concerns and promote public health initiatives.

These strategic directions and purposes guide Santa Luzia Hospital in its mission to provide exceptional healthcare services and improve the health and well-being of its community.

Santa Luzia Hospital, part of ULSAM (Unidade Local de Saúde do Alto Minho), has received several awards and recognitions for its commitment to healthcare excellence. Some of the notable accolades include:

1. Joint Commission International (JCI) Accreditation: This prestigious accreditation is a testament to the hospital's adherence to international healthcare standards and its commitment to providing high-quality patient care.

2. European Foundation for Quality Management (EFQM) Recognition: Santa Luzia Hospital has been acknowledged by the EFQM for its outstanding organizational excellence and continuous improvement in healthcare services.

3. National Quality Awards: The hospital has received multiple national quality awards, highlighting its dedication to delivering exceptional healthcare services and ensuring patient safety.

4. Green Health Awards: Recognizing its efforts in sustainability and environmental responsibility, Santa Luzia Hospital has been awarded for its eco-friendly practices and initiatives aimed at reducing its carbon footprint.

5. Patient Safety Awards: The hospital has been honored for its robust patient safety protocols and initiatives, ensuring a safe environment for patients, staff, and visitors.

These awards and recognitions reflect Santa Luzia Hospital's ongoing efforts to maintain high standards in healthcare delivery and its commitment to excellence in all aspects of patient care.