This was a nightmare because everyone were students. In a situation where age and wisdom are needed, there were very few encounters of staff that understood compassion. The night crew on the 3rd floor deserves a raise after evaluation. The morning staff have a great system and work as a team. The ICU Bariatric unit staff outside of Caitlin, protocol, tidying procedures, and communication structures need to be evaluated. These people are fighting for their lives, and many were without family due to a lack of resources in their home towns. Lack of compassion and capability to recognize beyond meditation is vital in moments when it could be someone's last note. The dietary team, such pleasant presentation, punctuality, and demeanor. Check-in and security were kind. In all, if your family is here, GO CHECK ON THEM. THESE PEOPLE ARE ONLY HUMAN AND DOING THE JOB APPLIED TO.

~Meaghan Eaton

I can’t thank UMC trauma unit enough for taking care of my daughter through this trauma alone. The nurses in ICU were very supportive, caring and kind. I have to scream out much louder for Nurse Mackenzie Carter, she is extremely one of the best nurses I’ve ever met . She made of feel so comfortable in my daughter’s road to recovery. My daughter is transferring to another room and I wish we can pack her in our bags to take her with us. I’m sure we will be comfortable, because we have not had a bad experience yet so far. Shout out to Nurse Rhys she was so amazing as well. Just know we love y’all and would like to see you all again, just not under these circumstances. 🥰🙏🏽

~Kiondrae Danastasio