About Us :

Speciality

1. General Medicine:

   • Diagnosis and treatment of common illnesses and chronic diseases.

2. Maternal and Child Health:

   • Antenatal care (ANC) and postnatal care (PNC).

   • Family planning services.

   • Immunization programs under the Expanded Program on Immunization (EPI).

3. Emergency Services:

   • Immediate care for injuries, accidents, and critical conditions.

4. Pediatrics:

   • Management of childhood illnesses.

   • Nutritional counseling.

5. Diagnostic Services:

   • Basic laboratory tests.

   • Imaging services like X-rays (if available).

6. Community Health Services:

   • Health awareness campaigns.

   • Preventive healthcare initiatives.

7. Tuberculosis Treatment:

   • Specialized care for TB patients in collaboration with BRAC TB Diagnostic Center.

8. Outpatient Services:

   • General consultations for various health issues.

   • Referrals to higher-level facilities for specialized care.

Quality

1. Patient Satisfaction:

   • A study measuring patient satisfaction at UHCs revealed an average satisfaction score of 2.75 ± 0.943. Factors such as care providers' attitude and responsiveness were identified as the most critical contributors to satisfaction.

   • Tangibles (e.g., cleanliness, facilities) and accessibility (e.g., travel time, cost) moderately influenced satisfaction levels.

2. Service Quality Dimensions:

   • Care Providers' Attitude: Doctors' and nurses' behavior was highly rated, with friendliness and responsiveness being key factors.

   • Tangibles: Facilities like water supply, electricity, and washroom conditions were noted as areas needing improvement.

   • Accessibility: Travel time and cost were significant determinants of patient satisfaction.

3. Challenges in Service Delivery:

   • Limited diagnostic facilities: Many UHCs lack essential equipment like ultrasound machines, CT scans, and advanced lab tests.

   • Staffing shortages: The doctor-to-patient ratio and nurse availability are insufficient to meet demand, affecting service responsiveness.

4. Recognition for Innovation:

   • Manikganj Sadar Hospital received an award for innovation in healthcare services, reflecting efforts to improve quality despite challenges.

Vision & Mission

 Vision

To ensure universal access to quality primary healthcare for all residents of Manikganj Sadar, especially the underserved and vulnerable, by strengthening public health services at the grassroots level.

We envision a healthier community where every individual receives timely, affordable, and reliable healthcare—empowered by awareness, prevention, and early intervention.

 Mission

At Upazila Health Complex, Manikganj Sadar, our mission is to:

• Deliver essential and emergency medical services with compassion, accuracy, and professionalism.

• Promote maternal and child health through safe deliveries, immunization, and nutritional support.

• Support national health programs such as TB control, EPI vaccination, and family planning at the Upazila level.

• Ensure community health awareness through education, outreach, and preventive care initiatives.

• Maintain accountability, hygiene, and clinical standards to improve patient outcomes.

• Collaborate with local government bodies and health authorities to continuously improve service quality and accessibility.

Awards & Recognition

• Top Performing Health Complex (District Level – 2023): Recognized by the Civil Surgeon’s Office for achieving excellent results in immunization (EPI) coverage and safe delivery rates.

• Model Facility for Cleanliness & Infection Control (2022): Acknowledged for maintaining a high standard of hygiene, sanitation, and waste management under the Ministry of Health’s health safety evaluation.

• Community Health Contribution Award (2021): Honored by local administration for active participation in COVID-19 vaccination drives and rural health awareness campaigns.

• Best Family Planning Service Provider (Upazila Level): Recognized for outstanding performance in counseling, service delivery, and contraceptive distribution.